About
The business in short: the Tustin homes we work on, how a job gets scoped and priced in writing, and the kinds of work we say no to.
A drain company that asks how old your house is first
This is a drain cleaning business working Tustin and the places around it — Old Town, Tustin Legacy, North Tustin, Santa Ana and Irvine. The work is residential: branches and main lines, kitchens, laundry, jetting and camera inspection.
It is organized around something specific to this city rather than a general claim about service. Tustin contains about 140 years of plumbing, from 1880s Old Town to lots in Tustin Legacy still being built, and the right answer for one is the wrong answer for the other. So the first question here is not what you want done — it is how old the pipe is, because half the businesses quoting a city-wide number are guessing, and the guess is what costs you.
- Drains and main lines only — no fixtures, heaters or repipes
- No restoration work of any kind
- We will not jet an old clay lateral we have not seen inside
- No repair decision pushed out of hours, on any pipe
On siteAn older white house with a brick chimney and red shutters
Four steps, no surprises
We ask how old the house is first, because in this city that changes the answer.
Tell us roughly when the house was built
It is the single most informative thing you can say about a drain in this city, and it is free.
Then what the other fixtures are doing
Which fixtures, and whether anything is backing up at the lowest point in the house. That settles branch or main in about thirty seconds.
The cheap answers first
If it is one slow fixture, we will tell you what to try before we come out — a plunger with the overflow blocked, or a hand snake past the trap.
Clear it, then say whether it will recur
On an old lateral a clearing is an interval and you are entitled to know roughly how long. On a modern one an object came out and the line is fine.
Five things worth asking, including of us
The first one separates the businesses that know this city from the ones quoting a national average.
Did they ask how old the house is?
If a price arrives before that question does, it is a guess.
What do you think my lateral is made of?
Clay, cast iron, ABS or PVC.
Did they establish branch or main…
One blocked fixture and one blocked building are different jobs at different prices. The question takes thirty seconds.
Is this a one-off or an interval?
The most useful sentence a drain company can say, and the one most of them avoid.
Want a figure on it?
The rate before we travel, and a fixed figure in writing before any work starts.